You ask. We answer.
What’s the difference between a privacy lockset and a passage lockset?
A privacy lockset is typically used for a bedroom or bathroom because it locks—only from the inside, with a thumb lock. (There is an emergency release.) A passage lockset is a great choice for doors that don’t need to lock, such as closet doors and hallway doors.
What’s a backset?
The backset of a door is the distance (in inches) from the edge of the door to the center of the bore hole. ModKnobs are designed for doors with a backset of 2 3/8”.
Are ModKnobs available in other finishes?
Not yet. But we aim to please, so let us know if you’d like to place a special order.
Can you ship ModKnobs anywhere in the world?
We have shipped Modknobs around the world. If you have questions please contact us directly about international orders. Note: Some countries require a Duty or Tariff fee be collected at time of pickup. We at cannot predict or charge the approriate fees for every country, so the customer will need to take this into consideration at time of purchase.
Are there International Tariff and Duty fees?
Some countries require a Tariff or Duty fee be collected at time of pickup. We at cannot predict or charge the approriate fees for every country, so the customer will need to take this into consideration at time of purchase.
Why are ModKnobs more than the average doorknob found at the big box stores?
We’ve chosen to use spendy but superb Baldwin hardware (solid brass, 3 lbs./set). Several of our designs require waterjet and laser cutting. And all of our design, engineering and custom construction is done here in the U.S. We can’t compete with doorknobs mass-produced in Asia. But we can offer a nice alternative for those seeking innovative, contemporary, really well built doorknobs.
Do you offer a volume discount?
Absolutely. If you’re ordering four or more sets of ModKnobs, we’ll be happy to offer you a volume discount — reducing the price per set.
Can ModKnobs be installed on exterior doors?
Yes. With the addition of a coordinating deadbolt, ModKnobs can be installed on exterior doors. We don’t recommend ModKnobs for doors that endure extreme weather conditions or that require high security (such as a front door).
How can I clean my ModKnobs?
Puck ModKnobs clean up easily with a gentle cleanser like Soft Scrub or Bon Ami. Matte ModKnobs look great with a little soap and water, followed by Butcher Block Oil.
What’s your return policy?
If you’re not 100% satisfied with your ModKnobs, you can return or exchange them. Please contact us for an RGA# and pack your returns carefully. If they are damaged in transit, we will not be able to issue full credit for the return.
Return timeframe: You have 15 calendar days from when you receive your order to return or exchange your ModKnobs, minus a 20% restocking fee and shipping costs. We must receive your return in its original packaging, in new condition and suitable for resale. Once your product has been received and inspected, you'll receive a refund within 30 days.
Preparing your return: We require all returns to be pre-authorized with a "returned goods authorization" number. This number allows us to quickly update your account once we have received your return. We cannot accept returns without an RGA#.
Shipping your return: Please use insured US Mail or UPS and keep your tracking numbers. Send your return, with the RGA# clearly printed on the parcel, to this address: ModKnobs: 8804 9th Avenue NW, Seattle, WA 98117